For your convenience please find below a list of forms for printing out and submitting either at your appointment or by faxing to (02) 4945 9523 or email to gloverstdrs@gmail.com.
If you prefer to fill them out at the Centre prior to your appointment, please arrive 15 minutes before your scheduled appointment time to do so.

Our practice welcomes new patients. Please download and fill out the form below if you wish to become one of our patients.


Opening hours

  • Monday to Friday 8am to 5:30PM
  • The practice is closed on Saturday, Sunday & public holiday

New Patients

We kindly ask that new patients call and speak to reception staff on 02 4945 4323 to book an appointment with one of our doctors. New patients to the practice will be scheduled for a longer appointment for their first visit.

Appointments

Call our clinic on 02 4945 4323. For urgent appointment please call in the mornings. For routine appointment please call after midday if possible.

We run an appointment system to provide seamless service to our patients. We encourage you to book with your regular doctor. You can make an appointment with your doctor by telephoning the practice or calling-in personally (after 8.30am from Monday to Friday ). Please state if the nature of the problem is urgent so that it can be dealt with promptly.

Appointments are normally made at 10-15 minute intervals. Your doctor may run late because of complex or serious problems (emergencies). If you wish, you may telephone the practice before your appointment to check whether your doctor is running on time. If you feel you will require a longer consultation, please indicate this to our staff at the time of making your appointment.

Cancellations

We kindly ask that you provide sufficient notice if you are unable to make your appointment so that we are able to offer the time to another patient.

Emergency Appointments

Urgent on the day appointments are available for people with illnesses which must be dealt with promptly (e.g., difficulty breathing, earache, high fever, urine infection, etc).
If your problem is urgent, please say so when you call to make an appointment.

Test Results

All results are checked and notated by your doctor on a daily basis. To ensure appropriate follow up of investigations, patients must book a return appointment for a review of these results within 2 weeks of the request. This appointment should be booked on the day the test was requested. The practice nurses will contact the patient with any result that requires more urgent attention and arrange an earlier consultation. If you do not have a follow up appointment to discuss your results the practice nurse will also call you to make a follow up appointment at the doctor’s request.

Repeat Scripts

Please make a appointment to see doctors for repeat scripts. We will not issue repeat scripts without consultation with the doctors. Drugs of addiction will not be prescribed without consultation and no repeat scripts witll be issued.

Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the 13 APPs (Australian Privacy Principles) are contained in schedule 1 of the Privacy Act 1988 (the Privacy Act). These can be found at oaic.gov.au

Doctors and staff will disclose to third parties only that information which is required to fulfil the needs of that patient. A patient’s health information may be disclosed to a third party if it is a health service provider providing a health service to the individual, and this information is necessary to ensure that further health services are provided safely and effectively.

Reminder and Recall Service

We are able to offer computerised reminders for some services with your consent, e.g., vaccinations, Pap smears, diabetes checks, health assessments etc.

If you are having a Pap test, we will ask you if you wish to be enrolled in the NSW Pap Test Register to receive Pap reminders.
Please make sure your postal address is up to date.

Smoking Policy

This practice has strict no smoking policy. Smoking is not allowed with in 10 meters of the practice.

Drugs of addiction

DRUGS OF ADDICTION AND PRESCRIPTIONS FOR DRUGS OF ADDICTION WILL NOT, UNDER ANY CIRCUMSTANCE, BE GIVEN TO PATIENTS WHO ARE NOT KNOWN TO BROOK MEDICAL CENTRE.

AGRESSIVE BEHAVIOUR WILL NOT BE TOLERATED, OFFENDERS WILL BE REPORTED TO THE POLICE AND THIS MAY RESULT IN A BAN From Glover Street Surgery.


Patient fact sheets

In addition to the information your GP provides, you may find the below websites helpful.